Frequently Asked Questions about Abang Carpooling Reservation

Welcome to the Frequently Asked Questions (FAQ) page for ABANG: Car Pooling Reservation Service! Here, we aim to address common queries and provide helpful insights about our provincial car transportation company based in Quezon, Philippines. If you're curious about how our services operate, what destinations we serve in the Quezon Province and Metro Manila, or simply want to know more about our commitment to quality and comfort, you've come to the right place. Explore below for answers to your most pressing questions and discover why ABANG Car Pooling Reservation is the preferred choice for commuters seeking efficient and enjoyable travel experiences.

What is Abang Carpooling?

ABANG Carpooling Reservation Service is a provincial car transportation company in the Philippines based in Quezon. It operates carpooling reservation services dedicated to providing reliable, comfortable, and personalized transportation solutions for various occasions, emphasizing exceptional customer service, and well-maintained modern vehicles.

How do I make a reservation in Abang Carpooling?

To reserve in Abang Carpooling simply visit the website through your mobile phone or laptop. Sign up or log in, and provide information about your trip. Review and confirm your booking, and you ll receive an email confirmation of your reservation from our system.

What is the cancellation policy?

If the booking is not yet confirmed, you will be able to cancel your reservation, also even if your booking is confirmed, you are allow to cancel it but make sure to put valid reason otherwise youll be banned in this system. On the other hand, the system can cancel your reservation due to certain circumstances such as the unavailability of a unit, which will be stated upon cancellation of your booking.

Is the driver's fee included in the rental cost?

Yes, it is already included.

Is the fuel included in the rental cost?

No, it is excluded, since all the unit in rental service is all out meaning all the miscellanous exepenses like fuel, toll gate etc is careoff by the renter/s. The rental fees is only for the unit service and drivers fee.

How do I pay for my reservation?

Payment for reservations is intentionally not facilitated directly through our system. Once a reservation is made, any payment transactions are arranged through external, secure channels or in person upon fulfilling the reservation.

Will Abang proceed with the journey even if there is only one passenger?

No, at least three passengers.

Is it necessary to create an account to make a reservation?

Yes, it is a requirement to create an account on our platform to make a reservation.

How can I track the status of my reservation?

To track the status of your reservation, please log in to your account, and navigate to my reservation where you will find detailed information regarding the current status of your reservation. You will also receive email confirmation from our system.

How do I report an issue or provide feedback about my carpool experience?

To formally address any concerns or issues, kindly submit a messgae to our contact us page. Ensuring that your communication includes a comprehensive description of the problem, providing specific details such as the date, time, and location of the incident. This additional information will assist us in thoroughly investigating and resolving the matter promptly.

What is the waiting period before I receive confirmation of my reservation?

Confirmation will be provided promptly based on unit availability, although in some instances, it may take up to 48 hours, particularly during holiday seasons.